I picked this place for the location in Auburn. The staff here are professional, courteous, friendly and helpful. The patient to staff ratio, like most care facilities is high, yet I haven’t had an issue with response times, though being ambulatory I can go to a nurses station when I have to. The food is standard and is sufficient in amounts, I have as yet to feel hungry. They do provide between meal snacks on request. Some items are better than others, but all in all, other than they serve margarine, (i brought my own butter) the fare is standard and balanced. They also allow you to have home prepared meals if they are individually portioned in labled plastic containers. They even provide storage for the food and will reheat it for you which I think is an awesome service. They provide on site laundry service or you can have family take it and return it. Allowing the facility to do it is convenient. They have awesome shower facilities with ample room and safety features though the water could be a little hotter. The physical therapy staff is relentless in the pursuit of your goals to ensure you can function and care for yourself prior to being discharged. They have a very pleasant and spacious courtyard with fountains, comfortable patio furniture with ample sun or shaded areas. Perfect for visitors, reading, napping, etc. The activities staff are awesome with periodic room visits to offer activities, both group and individual to ensure you remain engaged and dont get bored. They have animal therapy as well. The facility is clean and comfortable and they have daily housekeeping and linen changes upon request. I am also happy with management involvement, they answer questions and make sure you understand all aspects of your care, update you with communication from primary physicians and provide copies of documentation. They are also considerate and flexible with allowing you to walk (if capable) to the convenience store close by and the myriad of parks and museums that are close. They seem to have genuine respect for your rights and independence while still ensuring and maintaining your safety to the best of their ability. They also have a wide range of mobility equipment to ensure your comfort and ease of moving about the facility. Lastly, im impressed with the fact that a majority of the staff greets you at shift change and also comes by to say good nite, good morning or tell you to have a good day as they leave. That demonstrates the level of true compassion they have for their patients. I dont think any patient wants to have to come to a facility, but this one, thus far, demonstrates they want you to be comfortable and successful in your goal to leave here.

The loving staff here treat me like family and make me feel like I’m at home away from home. I love the activities they provide here. Activity staff are always welcoming and pleasant to be around.

Rock Creek gave me the advantage of rooming with my husband during our time illness. As usually I have enjoyed the comradory of the nurses and CNA that we have been in contact with. I have been here a number of times. All of the departments have been so helpful.

Everyone here is lovely and very caring. Staff provide comfort and take their jobs seriously. Nurse Tasha went above and beyond. I’ve noticed she is always there to help and always kind. Angela on NOC shift was very comforting. She made me feel like I was at home and Archie kept my spirits alive and made me laugh. Thank you to everyone at Rock Creek.